The Enigma Recharge Portal
Terms & Conditions
Detailed description of goods and/or services
The Enigma is a business in the rental property industry that manages electricity and water recharges for tenants.
Delivery policy
Subject to availability and receipt of payment, requests will be processed within 1 day and delivery confirmed by way of digital receipt.
Export restriction
The offering on this website is available to South African clients only who use a BSI Recharge electricity and water meter.
Return and Refunds policy
The Enigma provides a service via the BSI Recharge Portal to purchase electricity and water for a BSI Recharge meter. Every effort is made to ensure that the correct meter is recharged. No refunds or returns can be made on any purchases that are made for the incorrect meter.
Customer Privacy policy
The Enigma shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be accessed on:
https://www.justice.gov.za/legislation/acts/2000-002.pdf
Payment options accepted
Payment may be made via Visa, MasterCard, or instantEFT via our payment portal. We do not accept any direct payments into our bank account.
Card acquiring and security
Card transactions will be acquired for The Enigma via BobGo (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. BobGo uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.bobgo.co.za to view their security certificate and security policy.
Customer details separate from card details
Customer details will be stored by The Enigma separately from card details which are entered by the client on BobGo’s secure site.
Merchant Outlet country and transaction currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).
Responsibility
The Enigma takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.
Country of domicile
This website is governed by the laws of South Africa and The Enigma chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature 5th Floor, Green Park Corner, corner West Road South and Lower Road, Sandton, 2196.
Variation
The Enigma may, in its sole discretion, change this agreement or any part thereof at any time without notice.
Company information
This website is operated by BSI Electronics (private company) on behalf of The Enigma based in South Africa trading as BSI Recharge and with registration number 2015/185778/07.
The Enigma contact details
Company Physical Address: 5th Floor, Green Park Corner, corner West Road South and Lower Road, Sandton, 2196
BSI Electronics Pty Ltd contact details
Company Physical Address: Beyers Office Park, Bosbok Road, Randpark Ridge, Johannesburg, 2188
Email: kevint@bsinnovations.co.za
Contact Number: 011 792 5869
Support related queries
For general support or assistance with your electricity and water meter, please contact your building manager directly. They will be able to assist you with day-to-day support matters at your building.